Our Privacy Principles
We will look after any personal information that you share with us. This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.
You can be confident that:
- We only use personal information in the ways we need to and that are expected of us
- We only use your personal information for this purpose if you have previously told us you are happy for us to do this
- We will make it easy for you to tell us how you want us to communicate with you, including how to opt out of future communications — and we promise your request will be respected straight away
- We will never release your information to organisations outside The Anglican Centre in Rome for their marketing purposes
- We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable
- We take all reasonable care to safeguard your personal information through secure business procedures
- We will always provide easy ways for you to contact us
The Anglican Centre in Rome’s Privacy Policy
We know that your privacy is very important to you. It is equally important to us.
1. How we collect personal information about you
We may collect personal information from you when you interact with The Anglican Centre in Rome. There are many occasions when this could happen, for example: if you enquire about our activities, make a donation to us, ask a question about our services, take up an aspect of our services, apply for a course, if you chose to provide some optional feedback or otherwise provide us with personal information. This may be when you phone us, go onto our website, through the post, or in person.
2. What information do we collect?
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number and credit/debit card details, as well as information you provide in any correspondence between us.
We also gather general information about the use of our website, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in The Anglican Centre in Rome’s emails or Facebook page. We may use this information to personalise the way our website is presented when users visit, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website.
3. Cookies
‘Cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device when you visit a website. They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.
How do we use cookies?
We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve our site.
The cookies we use
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. We use all four categories of cookies:
- Strictly necessary cookies are essential for you to move around our website and to use its features.
- Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
- Functionality cookies remember choices you make to improve your experience, like your text size or location. They are anonymous.
- Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
No cookies, please
You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser. If you choose to refuse all cookies you may not be able to use our website properly. If you have any questions about how we use cookies, please contact us.
4. How do we use personal information?
We may use your personal information to:
- Provide you with the advice and support you’ve asked us for, whether over the telephone, through our publications, through becoming a Friend of the Anglican Centre in Rome, or accessing other services
- Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records
- Improve your experience with us — we may use your information to enhance the service we provide, to fulfil your Gift Aid declarations, to improve our information and communications, or to personalise the website to better suit your needs
- Provide you with information about our plans, new or enhanced services, fundraising updates and Rome and/or UK events — only with your consent or where we believe you will expect to be updated. You can ask us at any time to change how we contact you: info@anglicancentre.it
- Analyse the personal information we collect so that we can better understand our supporters, their preferences and needs. You can opt out of this activity at any time by emailing info@anglicancentre.it with the subject line ‘Please stop analysis of my data’
We may need to disclose your information if required to do so by law, or in order to enforce our agreements. The Anglican Centre in Rome may share your information with our trusted partners and suppliers, but always under our instruction and never for their marketing purposes.
A special note about sensitive information: If you contact The Anglican Centre in Rome by phone or email, you may choose to provide details of a personal or sensitive nature. We only use it for the purposes of dealing with your enquiry. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Your personal information is stored on a secure database for no longer than is necessary, and we carry out periodic deletion of data whose retention period has expired.
5. Your choices
We’d like to keep all our valued Friends up to date with our progress. Where we are able to, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our progress and news.
You can change your mind and remove or add your consent at any time by contacting us at info@anglicancentre.it.
6. Who sees your personal information?
The personal information we collect about you will be used by our staff and volunteers at The Anglican Centre in Rome; by a few selected organisations that work with us or on our behalf to deliver our services; and possibly by legal and regulatory authorities if required to do so by law.
We will never sell or share your personal information with organisations so that they can contact you for marketing activities. Nor do we sell any information about your web browsing activity.
7. Your information security
We take the security of your personal information extremely seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we hold, both on and off-line, from improper access, use, alteration, destruction and loss. We only keep it as long as is reasonable and necessary.
- Encryption: sensitive information is scrambled before it is transmitted so that it remains private even if intercepted.
- Offline: your personal information is kept securely in our databases and offices, or by our partner companies and organisations.
- External links: our website may contain links to other sites. We are not responsible for the privacy practices of those sites. Please be aware that websites linked from our site may collect personally identifiable information about you.
8. Your communication with The Anglican Centre in Rome
Your communications with The Anglican Centre in Rome (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our service standards.
9. How to update or access your personal information
You may ask us at any time to update your details, correct or remove information you think is inaccurate. You also have a right to know what personal information The Anglican Centre in Rome holds about you.
Contact us by email: info@anglicancentre.it
10. Changes to our Privacy Policy
Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy. Where appropriate, changes will also be notified by email.
This Privacy Policy will be reviewed annually by the Governors of the Anglican Centre in Rome.